Reservations Agent — Business Hotel

Responsibilities

• Manage inbound reservation requests for a Guadalajara five-star business hotel: domestic and international corporate accounts, government travel, and the Guadalajara technology sector's significant corporate travel volume
• Apply corporate rate agreements accurately: Guadalajara's corporate hotel market has established rate agreements with major corporations (technology companies in the Silicon Valley of Mexico — Zapopan corridor, multinational corporations with Jalisco offices, retail and distribution group headquarters) — the reservations agent applies these agreements precisely
• Process reservations from the domestic leisure market: the Guadalajara hotel market includes high-net-worth domestic guests who use five-star hotels for family celebrations, milestone events, and weekend leisure stays — the agent manages this segment with the warmth of Jalisco's hospitality culture
• Coordinate Tequila Valley and Los Altos de Jalisco cultural add-on bookings: the Guadalajara hotel's proximity to the Tequila denomination of origin zone makes distillery tour coordination a meaningful concierge service embedded in the reservations process — the agent handles these as part of the stay package
• Manage peak period reservations for the Guadalajara event calendar: the city hosts significant trade fairs (Expo Guadalajara is one of Mexico's largest convention centers), sporting events, music festivals, and the Guadalajara International Book Fair (FIL — the most important Spanish-language book fair in the world) — each event generates specific demand spikes that the reservations agent manages with rate discipline
• Handle group room block processing for the convention center market

Requirements

• Hotel reservations experience; business hotel or corporate market preferred
• Spanish native; English functional for international corporate accounts
• Corporate rate application and GDS competency
• Guadalajara event calendar awareness for demand management
• PMS proficiency

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• Corporate conversion bonus
• Career development in Guadalajara's corporate hotel reservations sector

Work environment

Reservations agent at a Guadalajara five-star business hotel. Domestic corporate account management, Jalisco event demand dynamics, and leisure market service for Mexico's second city's premium hotel market.

About the role

The Guadalajara reservations agent who receives the group inquiry for 80 rooms during FIL (the International Book Fair in November) — who knows from experience that the Expo Guadalajara calendar is published 6 months in advance and that the FIL room blocks disappear in 48 hours — who had already contacted the 6 regular publishing house groups from last year with a first-refusal offer in August — who has 65 rooms committed before the FIL website publishes the dates — has done demand management and relationship management simultaneously. The remaining 15 rooms were sold at a 40% premium over standard rate in October when the open market started looking. That's the reservations function performed as a commercial intelligence role.