Reservations Supervisor & Revenue Coordinator

Responsibilities

• Supervise the reservations team at a Los Cabos five-star resort and coordinate the revenue management function with the Director of Revenue: the Los Cabos market's ADR makes every rate decision commercially significant — the supervisor applies the Revenue Manager's strategy accurately and communicates market intelligence upward in real time
• Manage the luxury travel advisor and global distribution channel relationships: GDS rate loading accuracy for Sabre, Amadeus, and Galileo; Virtuoso and SIGNATURE travel network reporting; and the preferred rate program management for the property's corporate accounts
• Lead team training on the Los Cabos luxury product: the reservations agent who communicates the property's villa product, sport fishing packages, and golf packages with genuine knowledge is more effective than one who reads from a script — the supervisor develops product knowledge training as a continuous program
• Oversee the group booking pipeline: Los Cabos receives significant incentive travel groups and destination wedding room blocks — the supervisor manages these accounts through the conversion and rooming list stages with commercial and logistical discipline
• Coordinate with the Revenue Manager on the weekly pricing review: prepare pickup pace reports, identify demand anomalies, and propose rate adjustments for under-performing periods
• Handle the most complex booking situations: VIP accounts, multi-villa estate buyouts, and any booking situation that requires senior authority or maximum commercial value management

Requirements

• Reservations supervisory experience at a luxury property
• English and Spanish bilingual; additional language preferred
• GDS and luxury travel distribution management
• Group pipeline and revenue coordination competency
• Team leadership and training

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing allowance MXN 2,500/month
• Staff meals
• Team performance bonus
• Career advancement to Reservations Manager, Revenue Manager, and Director of Sales

Work environment

Reservations supervisor and revenue coordinator at a Los Cabos five-star resort. Senior team leadership, luxury channel management, and revenue strategy coordination in Mexico's most commercially advanced hotel reservations environment.

About the role

The Los Cabos reservations supervisor who presents a weekly pace report showing that December 22–January 2 is selling 8% above rate parity versus the competitive set — who recommends a targeted rate increase on the last three available villas for that period — who has the rate live by end of day with the Revenue Manager's approval — and who reports back the following Monday that two of the three villas booked at the new rate over the weekend — has just generated MXN 90,000 in incremental revenue from a 45-minute analysis and a confident recommendation. The reservations function at the supervisory level is a revenue function. The distinction is the career.