Reservations Agent — Business Hotel

Responsibilities

• Manage corporate account reservations for a Mérida business hotel: the Yucatán Peninsula's growing corporate market (export agriculture management, petrochemical industry related travel, healthcare sector, retail expansion) generates consistent business travel demand in Mérida
• Apply corporate rate agreements for the Mérida business market: domestic corporate accounts with Mérida office travel, government ministry travel, and the international business market related to Yucatán's export industries
• Process conference and MICE group bookings: Mérida has developed a MICE market tied to its Yucatán state capital status, the Siglo XXI convention center, and the healthcare and agriculture industries — the reservations agent processes group inquiries and coordinates with the group sales team
• Handle the domestic leisure market for special events: Día de los Muertos in November, Mérida en Domingo (the Sunday cultural program in the Centro Histórico), and the Habanera Festival generate domestic leisure demand that the business hotel manages alongside its corporate base
• Manage the rate strategy for peak and low season in a CDMX-independent regional capital: Mérida's demand cycles are driven by local business cycles and the archaeological tourism calendar rather than by the national holiday patterns that govern coastal resort occupancy
• Coordinate the hacienda day tour bookings as a leisure add-on for business travelers extending their stay

Requirements

• Hotel reservations experience; business hotel or regional market preferred
• Spanish native; English functional; French a meaningful advantage for the French tourist market
• Corporate rate management
• MICE group processing
• Yucatán business sector awareness

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 500/month
• Staff meals
• Corporate account bonus
• Career development in Mérida's business hotel reservations sector

Work environment

Reservations agent at a Mérida business hotel. Corporate account management, MICE group processing, and domestic leisure market service in Yucatán's regional capital hotel market.

About the role

The Mérida business hotel reservations agent who tracks the Yucatán state government's annual conference calendar — who identifies the Secretaría de Turismo regional meeting in March and the Cámara de Comercio annual congress in September as the two demand peaks that are not publicly visible until weeks before they occur — who has reached out to the organizing secretariats in January with a group rate proposal for both events — and who secures 40-room blocks for both by February — has done the proactive demand intelligence work that changes the hotel's September and March from average months to high-occupancy months. The calendar is public. Reading it commercially is the professional skill.