Revenue & E-commerce Coordinator

Responsibilities

• Manage the complete revenue function for a PVR hotel: daily pace monitoring, rate adjustments across OTA and direct channels, and the seasonal demand management specific to Banderas Bay (whale watching December–March, manta ray season June–October, holiday peaks Semana Santa and Christmas)
• Exploit the whale watching demand premium: December–March demand in PVR is elevated by humpback whale watching interest — the revenue coordinator applies rate premiums for this period and coordinates with the concierge team to ensure the whale watching excursion booking integration that increases the period's guest appeal
• Manage the tour operator allotment balance: the PVR resort market has significant Canadian and American packaged travel allotments — the revenue coordinator manages the allotment schedule, cutoff dates, and the release of unsold allotment inventory to OTA at optimized pricing
• Execute the direct booking digital marketing strategy: Google Hotel Ads management for the US, Canadian, and Mexican source markets; the PVR property's email marketing calendar; and the social media content strategy that drives direct website traffic
• Monitor the competitive set rate positioning: the Marina Vallarta and Nuevo Vallarta properties compete in a defined competitive set — the coordinator tracks competitor pricing on OTA channels daily and recommends adjustments to maintain competitive rate positioning or capture premium when competitor availability tightens
• Manage the OTA content quality for the PVR property: the whale watching season imagery and the Banderas Bay sunset photography are the property's most commercially powerful visual assets — the coordinator ensures these are prominently featured in OTA content

Requirements

• Revenue management or e-commerce experience; hotel or resort environment preferred
• OTA channel management and rate distribution
• Google Ads or equivalent paid digital marketing
• Seasonal demand analysis and tour operator allotment management
• English and Spanish bilingual

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Staff meals
• RevPAR and direct booking performance bonus
• Career development in hotel revenue management and e-commerce

Work environment

Revenue and e-commerce coordinator at a Puerto Vallarta resort hotel. Seasonal demand optimization, tour operator allotment management, and whale watching demand premium capture in Banderas Bay's active leisure hotel market.

About the role

The PVR revenue coordinator who pulls up the OTA rate calendar on October 1st — who identifies that three competitive properties have already lifted their January and February rates by 20% for the whale watching peak — who adjusts the property's rates to match the competitive set movement while adding a 5% premium on the ocean-view rooms that have whale watching visibility from the balcony — and who sends a revised whale watching package offer to the past guest email list that afternoon — has made three coordinated moves in one afternoon that will capture an estimated MXN 850,000 in incremental revenue. The revenue coordinator who manages seasons like this is not reacting to demand. They are reading it.