Hotel Boutique & Gift Shop Associate

Responsibilities

• Welcome and assist hotel guests in boutique or gift shop — knowledgeable, culturally informed, professional
• Sell premium Mexican artisan and design products — high-end silver jewelry, hand-blown Oaxacan glass, Otomí embroidered textiles, Talavera, contemporary Mexican design objects, art books and exhibition catalogues
• Provide deep cultural and artisan provenance — CDMX hotel guests are culturally sophisticated and expect specific, accurate information
• Advise on Mexican fine art reproductions and limited-edition prints from museum shop partnerships
• Process high-value transactions with accurate cash and card handling
• Maintain boutique visual presentation to five-star hotel standards
• Coordinate with hotel concierge on guest special retail requests

Requirements

• Previous retail experience, ideally in cultural or luxury goods environment
• Professional English — CDMX five-star hotel boutiques serve significant international clientele
• Genuine knowledge of Mexican artisan traditions, contemporary design, and cultural heritage
• Cultural literacy — CDMX's retail market rewards associates who can contextualize products within Mexico's broader art and cultural history
• Professional presentation

Benefits

• IMSS, Aguinaldo, vacation + premium
• Transport subsidy
• Staff meals
• Uniform
• Commission

Work environment

Five-star hotel boutique or cultural hotel shop in Polanco or Condesa, CDMX. Year-round professional environment serving Mexico's most culturally engaged domestic and international retail market.

About the role

The informed guide in the country's greatest cultural capital. The CDMX hotel guest who has just spent the morning at the Museo Nacional de Antropología — who walks into the hotel boutique and picks up a hand-woven Otomí textile and asks "is this from the Hidalgo region?" — and receives a yes, with the specific village named and the family cooperative described — has been answered by a professional who treated their knowledge with respect and added to it. That retail interaction is an extension of the cultural experience they just had in the museum.