Eco-Boutique & Hotel Shop Associate

Responsibilities

• Welcome and assist guests in eco-boutique or hotel retail space — warm, knowledgeable, unhurried
• Sell Tulum's curated product category — organic skincare and beauty products, Mayan-inspired wellness items, sustainably sourced artisan textiles, natural crystal jewelry, copal incense, ceremonial cacao
• Provide full provenance and ingredient transparency — Tulum guests ask "where is this from?", "what's in it?", "is this actually sustainable?" and expect honest, specific answers
• Advise on organic and natural beauty product selection — skincare knowledge a genuine competitive advantage in Tulum retail
• Maintain eco-boutique visual presentation to conscious luxury aesthetic standards
• Process sales and manage inventory with eco-packaging protocols
• Build product knowledge continuously — Tulum's boutique retail inventory changes seasonally with new artisan partnerships

Requirements

• Genuine interest in organic beauty, sustainable fashion, and Mayan-influenced wellness products
• Honest product knowledge — Tulum's market immediately identifies greenwashing; associate must only make claims they can substantiate
• English proficiency — Tulum's retail guests are predominantly international
• Warm, authentic professional presence consistent with conscious brand identity
• Previous retail or hospitality experience preferred

Benefits

• IMSS, Aguinaldo, vacation + premium
• Organic staff meals
• Product access and discounts
• Commission

Work environment

Eco-boutique or hotel retail in Tulum. The retail environment itself — hand-crafted wooden shelving, natural fiber displays, copal incense in the air — is part of the product experience.

About the role

The curator of conscious purchases. The Tulum guest who picks up a jar of copal resin and asks where it comes from — and receives a genuine answer that it was sustainably harvested from Copal Copalli resin trees in Oaxaca by a cooperative of Zapotec families who have been tapping the same trees for three generations, with a percentage of every sale returning to the cooperative — has had a retail interaction that reinforced every reason they chose Tulum as a destination. That authenticity is the entire product.