Bilingual Closer — European and Latin American Market

Responsibilities

• Serve as the TO specialist for European and Latin American prospect tours that require multilingual closing capability: Cancún's diverse tourist market generates tours in Spanish, French, Italian, German, and Portuguese, and a Closer who can operate in those languages has a significantly higher per-contact conversion rate
• Apply culturally-adjusted closing technique for each market: the French couple's objection "we need to discuss this" means something different from the same phrase from a Texas couple — the culturally fluent Closer recognizes the distinction
• Provide TO support for the domestic Spanish-language sales floor as well as the North American English floor: bilingual Cancún operations often need a Closer who can move between both floors in a single shift
• Conduct post-TO language coaching for Sales Executives working in their second language: helping a Spanish-native executive become more effective in English-language closing is a training contribution that improves the entire floor's production
• Manage multilingual sales documentation: ensure contracts and close documents are in the appropriate language for each buyer market
• Report multilingual market close rates separately to the Sales Director to support market expansion decisions

Requirements

• Spanish native + English fluency + at least one European language (French, Italian, Portuguese, or German)
• Proven Closer/TO experience with documented close rate
• Cultural sensitivity and communication adaptation across buyer demographics
• Advanced vacation club contract knowledge for multi-market documentation

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Base + per-close commission + language market bonus
• Quarterly multilingual market production incentive
• Career differentiation: multilingual Closer capability is among the rarest and highest-demanded skills in Mexican vacation club operations
• Resort dining and senior team access

Work environment

Multilingual Closer role across the full spectrum of Cancún's international vacation club buyer market. The most cross-market versatile senior sales role in the Cancún operation.

About the role

The Cancún vacation club Closer who walks into a room where a junior executive has been presenting to a French couple in stilted English, sits down, and shifts the conversation into fluent French — the couple's body language change in that moment is everything. The linguistic comfort creates psychological trust at the exact moment in the process where trust is the limiting factor. That conversion lift is measurable, and it's why multilingual Closers earn more than their monolingual peers.