Vacation Club Closer / TO Specialist — All-Inclusive Resort

Responsibilities

• Serve as the primary TO/Closer for a sales floor of 8–15 executives: available for multiple TO calls per day as executives signal they need intervention
• Enter each TO within 2 minutes of being called: speed of entry matters — a prospect who has been waiting for "the manager" for 15 minutes has had time to reinforce their objection; a prompt entry catches the conversation at its most workable
• Read the room before speaking: the first 30 seconds of a TO should be listening and observing, not talking — the Closer who enters speaking has not read what the executive communicated in the approach
• Apply TO-specific technique: the most effective Cancún market TOs use authority reframing (introducing a different perspective from a position of seniority), creative product restructuring (adjusting the entry point or payment structure within approved parameters), or genuine rapport with the specific objection the couple has raised
• Manage the product adjustment authorization: the Closer often has authority to offer adjustments — minor pricing flexibility, unit size change, entry-level product option — that the Sales Executive does not have; knowing when to use this authorization versus when the prospect will close without it is the key judgment call
• Debrief with each Sales Executive after a TO: the executive learns more about objection handling from watching a Closer work their room than from any training session
• Track personal TO close rate and report to Sales Director monthly

Requirements

• Minimum 3 years consistent Sales Executive production with documented high close rate
• Proven TO experience — must have served as a TO and have a verifiable close rate in the role
• Advanced objection identification: the Closer must distinguish the stated objection ("we need to think about it") from the real objection ("we couldn't agree on the price but didn't want to say that")
• English fluency; ideally bilingual English/Spanish for mixed tour days
• Emotional control in a high-pressure, fast-switching multi-room environment

Benefits

• IMSS, aguinaldo, paid vacation + premium
• High base salary + per-close TO commission
• Monthly floor production override
• Resort dining and facilities during shift
• Career track to Sales Manager or Training Director

Work environment

Senior specialist role across a high-volume Cancún vacation club sales floor. Fast-paced multi-room environment where the Closer's availability and response speed are critical production variables.

About the role

The Cancún vacation club Closer who handles 8 TO calls in a day and closes 5 of them has generated significant revenue for the operation from conversations that would otherwise have ended with a handshake and a gift redemption voucher. That contribution rate — applied consistently across hundreds of working days per year — is what makes the Closer role the highest-earning individual contributor position in a high-volume Mexican vacation club operation.