Senior Closer / Lead Trainer — Riviera Maya Sales Academy

Responsibilities

• Operate as the most senior Closer in the Riviera Maya operation while leading the formal sales training program for new executives
• Design and deliver the initial 4–6 week Sales Executive training curriculum: product knowledge, presentation structure, needs-discovery technique, objection-handling by type, and TO signaling protocol
• Conduct live observation and debrief sessions with trainees during their first 30 tours: trainee debriefs after real tours are the highest-value training intervention and take priority over classroom sessions
• Develop PDC market-specific training materials: the standard Mexican vacation club training curriculum was built for a Cancún audience; Playa del Carmen's mixed demographic requires adapted material for European, Latin American, and boutique product segments
• Manage the training-to-floor transition: work with sales management to place trained executives in appropriate product tiers based on observed performance during training
• Continue active TO production while leading training: the Lead Trainer who continues closing is a credible trainer; one who stops producing is not

Requirements

• 4+ years vacation club sales with significant Closer/TO experience in the Riviera Maya market
• Formal or informal training experience — the ability to teach sales technique is distinct from the ability to practice it
• Curriculum development capability — able to build structured learning materials
• Cross-market cultural competency for training program adaptation
• Continued active production alongside training responsibilities

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Senior base + per-TO-close commission + training program override
• Quarterly training program performance bonus
• Career track to Sales Director, Training Director, or Regional Operations
• Seniority benefits package

Work environment

Combined senior Closer and formal trainer role across the Playa del Carmen / Riviera Maya vacation club operation. The highest-seniority individual contributor and development role in the PDC market.

About the role

Building a class of 6 new Sales Executives who go on to close 25–30% in the Riviera Maya market — and receiving an override on each of their sales for the next 12 months — is a different kind of income leverage than personal production alone. The Lead Trainer in a PDC operation who combines active closing with effective program delivery is the most valuable single individual in the sales ecosystem, and one of the hardest roles to fill because almost no one can do both well.