Vacation Club Closer / TO Specialist — Riviera Maya Portfolio

Responsibilities

• Serve as the primary TO/Closer across the Riviera Maya vacation club operation: respond to Sales Executive calls across multiple product tiers — standard resort, boutique eco-resort, and European-market products may all generate TO requests in a single day
• Adapt approach for each TO room rapidly: read the prospect's demographic background, the product being presented, and the likely real objection before selecting the TO technique
• Apply appropriate technique per market segment: European guests require analysis-led reframing; North American guests respond to authority and urgency reframing; domestic guests need trust-restoration first; the PDC Closer needs all three registers
• Manage product adjustment authorizations across the portfolio: each product tier has different approved adjustment parameters; the Closer must know which adjustments are available for each product without having to check with management during the live TO
• Debrief individual Sales Executives after TO intervention: the debrief is a training moment that the best Closers use to develop the executive's independent objection-handling capability
• Maintain separate TO close-rate records per market segment for quarterly reporting

Requirements

• 3+ years Sales Executive experience across multiple market demographics (North American, European, and domestic minimum)
• Proven TO experience with documented close rate across different objection types
• Multilingual capability a genuine advantage — Spanish native + English fluency + European language if possible
• Cultural adaptability: the ability to switch communication register within 90 seconds of entering a room is the defining skill of the PDC Closer
• Emotional steadiness in a multi-room, fast-switching environment

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Senior base + per-TO-close commission
• Monthly floor production override bonus
• Meals during shift and senior team access to facilities
• Career track to Sales Manager or Operations Director

Work environment

Senior Closer role across the multi-demographic Riviera Maya vacation club operation. High-adaptability environment requiring rapid cultural and product-tier adjustment.

About the role

The Playa del Carmen Closer who can finish a TO for a standard resort product with a Texas couple at 11am, move to a European boutique product TO for a German couple at 1pm, and support a domestic Spanish-language TO at 3pm — adjusting language, pace, and technique each time — is working at a level of professional complexity that the Cancún volume market rarely demands. The income reflects that rarity.