OPC In-House — Guest Reception & Tour Scheduling

Responsibilities

• Welcome and process vacation club guests who have already been invited and booked by the external OPC team — in-house OPC role is confirmation and hosting, not initial contact
• Confirm tour appointment details at check-in: verify qualification criteria have been met, confirm availability of the 90-minute block, and update the sales team on guest arrival
• Provide gift fulfillment documentation: issue gift vouchers for dinner, excursion, or spa credit once the tour has been completed according to property policy
• Resolve OPC qualification disputes: when a guest's circumstances don't fully meet criteria, liaise between the guest, the sales team, and OPC policy
• Maintain daily tour log and produce end-of-day tour count report for the OPC supervisor
• Build rapport with arriving guests during the brief pre-presentation period — in-house OPC sets the emotional tone for the presentation

Requirements

• Warm, professional hosting manner for guests arriving for a presentation they may be ambivalent about
• Organizational skills for tour scheduling and gift fulfillment documentation
• Conflict-resolution ability for qualification disputes
• Experience in resort reception or guest services an advantage

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Per-confirmed-tour commission
• Attendance punctuality bonus
• Resort dining during shift
• Uniform provided

Work environment

Indoor resort reception or vacation club welcome area. In-house OPC role with hosting and administrative function during the guest arrival phase of the sales process.

About the role

The in-house OPC is the transition point between the street sale and the presentation room. The guest who walks in uncertain about whether they want to be there needs to feel welcomed and comfortable before the sales team can do anything. The in-house OPC who creates that comfort, who reads the couple's mood and adjusts accordingly, is setting up a higher-quality presentation than any amount of closing technique can achieve without it.