OPC Team Lead / Senior Guest Contact

Responsibilities

• Lead a team of 4–8 OPCs: set daily tour targets, brief the team on shift priorities, monitor performance throughout the day and course-correct in real time
• Maintain personal OPC production at senior level — team lead is not desk-based; they are generating tours alongside managing the team
• Coach new OPC team members: demonstrate approach technique, qualification dialogue, gift presentation, and objection handling in the field
• Manage team zone assignments: coordinate which OPCs are stationed at which resort areas or public zones to maximize coverage and prevent overlap
• Report daily tour count, conversion rate, and team composition to the OPC manager
• Handle escalated guest situations: when a guest becomes upset about an approach or misunderstands the gift commitment, the team lead is the resolution authority

Requirements

• 2+ years OPC experience in the Cancún or Riviera Maya market with strong personal production history
• Leadership and coaching ability in a commission-driven team
• Bilingual English-Spanish; additional languages an advantage
• Track record of consistent tour delivery above quota

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Personal per-tour commission + team override bonus
• Career advancement to OPC Manager or Sales Executive training pathway
• Team performance incentive bonuses monthly
• Seniority recognition allowances

Work environment

Senior OPC leadership in a high-volume Cancún vacation club. Player-manager role combining personal production with team development and performance management.

About the role

The best OPC team leads in Cancún are people who went from booking 3 tours a day as rookies to leading teams that collectively book 50 tours a week — and they still go out and demonstrate the approach when a new team member can't find the groove. The commission ceiling goes up when the override kicks in: every tour your team books above target contributes a percentage to your monthly earnings. That leverage is what the team lead position is built for.