OPC / Guest Contact — Ultra-Luxury Resort

Responsibilities

• Approach pre-qualified guests at ultra-luxury resort pool decks, golf courses, and exclusive beach clubs — interaction style is invitation, not sales approach
• Qualify rigorously to premium threshold: household income above USD $80–100k/year, existing property ownership, decision-making couple, genuinely on vacation, and sufficient time for a 2-hour presentation (Los Cabos products require longer presentation than standard)
• Present the tour invitation as access to an exclusive owners' event or private preview — language avoids "timeshare" terminology; frames the experience as a confidential preview of a unique real estate opportunity
• Coordinate with sales team on guest arrival and schedule confirmation for morning presentation appointments
• Maintain discreet contact log: track which guests have been approached on which days to avoid repeat contact that damages guest comfort
• Follow up on high-value warm prospects who didn't commit on first contact

Requirements

• OPC or luxury sales experience; Los Cabos or luxury resort environment preferred
• English fluency — virtually all Los Cabos vacation club prospects are English-speaking North Americans
• Ability to read wealth markers and qualify confidently without appearing to screen guests financially
• Polished personal presentation appropriate for ultra-luxury resort environment

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing allowance MXN 2,500/month
• Premium per-tour commission + monthly tour quality bonus
• Resort dining access during shift
• Career advancement to sales executive with training pathway

Work environment

Ultra-luxury resort environment in Los Cabos. Refined, relationship-focused OPC work in a property where the guest demographic expects the highest standards of engagement.

About the role

The OPC at a Los Cabos ultra-luxury resort who books 5 genuinely qualified tours in a week and 3 of those couples buy has earned more commission than a Cancún high-volume OPC who books 40 tours and achieves the same 3 sales. In Los Cabos, quality of qualification is the skill that separates income levels, not approach volume.