OPC Team Lead — Riviera Maya

Responsibilities

• Lead OPC team of 5–8 across multiple contact zones in the Playa del Carmen and Riviera Maya corridor
• Set daily and weekly tour targets, coordinate zone rotations, and brief team on current gift offers and qualification criteria
• Coach underperforming team members with active field support — team lead accompanies struggling OPCs in the field rather than managing from the office
• Track and report tour quality: maintain conversion rate data per team member; identify and address systematic misqualification
• Manage OPC schedule around beach club events, resort occupancy peaks, and seasonal tourist demographic shifts
• Liaise with sales management on any changes to qualification thresholds or gift offer updates

Requirements

• 2+ years Riviera Maya OPC experience with strong personal production
• Field coaching ability — player-manager role, not desk-based
• Understanding of Riviera Maya's demographic mix and seasonal tourist patterns
• Bilingual English/Spanish; additional European languages a significant advantage

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Personal commission + team override
• Monthly team performance bonus
• Career track to OPC Manager or Sales Executive

Work environment

Senior OPC leadership in the Playa del Carmen and Riviera Maya corridor. Active production role combined with team development and performance management.

About the role

The team lead who coaches their struggling OPC on a Tuesday morning at the beach club — standing beside them, watching the approach, giving feedback between contacts — is doing more for their team's weekly tour count than any motivational speech in a Monday morning meeting. Field-based coaching is the only kind that changes OPC results.