OPC / Guest Contact — Hotel Zone Beachfront Resort

Responsibilities

• Approach hotel guests and beachfront visitors in designated zones along the Hotel Zone strip: pool decks, beach areas, lobby access points, and breakfast restaurant areas
• Qualify efficiently for the PVR vacation club market: ideal prospect is a couple who has been visiting Puerto Vallarta previously, who knows the destination, who owns their home, and who has household income qualifying for membership pricing
• Use the repeat-visitor dynamic as a qualifying signal: "How many times have you been to Puerto Vallarta?" — a guest who says "this is our third trip" is more likely to see the value in guaranteed annual access than a first-time visitor
• Present the invitation as a presentation of an exclusive members' experience at one of the bay's premier properties, with a confirmed gift upon completion
• Coordinate with tour scheduling team on available slots: morning tours remain the highest-conversion window in Puerto Vallarta, as guests are less committed to other activities
• Meet daily quota targets and report to OPC team leader

Requirements

• Outgoing personality with confidence approaching relaxed beachfront guests
• English conversational fluency — PVR's vacation club guest is predominantly North American
• Understanding of Puerto Vallarta's repeat-visitor culture
• Commission-driven work ethic

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Per-tour commission paid weekly
• Resort dining access during shift
• Transport support within Hotel Zone

Work environment

Beachfront hotel zone in Puerto Vallarta. High-volume, repeat-visitor OPC market in one of Mexico's most established vacation club destinations.

About the role

In Puerto Vallarta, the couple who tells you this is their fourth trip to the same resort is the couple you want. They love it here. They come back every year. The conversation about guaranteed annual access isn't abstract for them — it's about the specific beach, the specific restaurant, the specific sunsets they already know. That's a much more concrete vacation club value proposition than you can offer a first-timer.