OPC — Nuevo Vallarta & Riviera Nayarit Resort Corridor

Responsibilities

• Operate across the Nuevo Vallarta and Riviera Nayarit resort corridor: this zone's properties include some of the largest vacation club operations in Mexico — the guest volume and property size require OPC team coordination to cover zones effectively
• Qualify for a resort-heavy demographic: Nuevo Vallarta guests are almost exclusively resort or all-inclusive hotel visitors; the qualification environment is cleaner than the mixed street environment of the Malecón
• Use the large resort all-inclusive environment to build brief relationship before approach: guests at a pool bar who have been there two days are warmer prospects than guests checking in
• Coordinate with the OPC team lead on zone rotation across the corridor's multiple properties
• Manage tour scheduling logistics: Nuevo Vallarta resort properties are spread across a longer stretch of coast than the Hotel Zone, requiring coordination on guest transportation to presentation venues
• Report tour quality and conversion data to OPC team lead weekly

Requirements

• OPC or resort direct-contact experience
• Physical comfort with extended outdoor shifts in a resort corridor environment
• English fluency with North American resort guest demographic
• Team coordination ability — Nuevo Vallarta OPC teams are larger than boutique operations

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Per-tour commission
• Monthly quality bonus for tour conversion rate
• Meals during shift at resort property
• Transport between properties provided

Work environment

Large-scale resort corridor in Nuevo Vallarta / Riviera Nayarit. Higher-volume, team-coordinated OPC operation in one of Mexico's most rapidly growing coastal resort zones.

About the role

Nuevo Vallarta's resort corridor is where the volume is. Large all-inclusive operations, families and couples on week-long stays, high foot traffic between pool and beach. The OPC who learns the layout of the three or four properties their team covers — who knows which pool bar gets busy at what time, which shuttle stop is the best intercept point — has a structural advantage that no amount of natural social ability can fully replicate. The environment rewards local knowledge.