OPC / Member Relations Contact — Eco-Luxury Vacation Club

Responsibilities

• Approach guests at designated eco-resort and beach lounge areas along the Tulum corridor with a genuine, conversation-led invitation to a private club preview
• Qualify to eco-luxury membership criteria: couples with household income qualifying for boutique membership pricing, genuine interest in sustainable travel, and decision-making ability as a couple
• Frame the invitation as access to a sustainable travel community rather than a sales presentation — language avoids "timeshare" or "presentation" terminology; uses "private members preview," "community introduction," or "exclusive access experience"
• Book appointments for the club's weekly preview events rather than individual tour slots — boutique Tulum vacation club operates on a different model from high-volume resort operations
• Follow up with warm prospects who expressed genuine interest but couldn't attend the preview event
• Maintain detailed prospect notes on values and travel preferences to enable the sales team to personalize the presentation

Requirements

• Genuine interest in sustainability and eco-tourism — able to hold an authentic conversation about sustainable travel values
• English fluency; ideally Spanish plus one European language
• Relationship-led approach style; high-volume or aggressive OPC technique will not work in this market
• Understanding of the Tulum hospitality and travel identity

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing support in Tulum corridor
• Premium per-tour commission
• Access to eco-resort facilities during shift

Work environment

Tulum eco-resort corridor. Low-volume, high-quality OPC role where approach style is conversational and values-aligned.

About the role

The Tulum vacation club OPC who approaches a table of two at a palapa restaurant and mentions the vacation club community within the first 90 seconds has already lost. But the OPC who spent 10 minutes talking about where the guests have been in the Riviera Maya, what they thought of the cenote experience, whether they've tried the local mezcal — who mentions the preview event only when there's genuine rapport — that OPC books tours that convert at a rate that makes the lower volume worthwhile.