Loss Prevention Officer

Responsibilities

• Monitor CCTV systems across property — identify theft, unauthorized access, and policy violations in real time
• Conduct plain-clothes loss prevention on resort property — identify internal theft by staff and external opportunist theft by guests
• Investigate theft and loss incidents — conduct interviews, review footage, coordinate with management on disciplinary or police action
• Manage key control and access card systems for sensitive areas — kitchen, storage, safe rooms
• Coordinate with HR on staff integrity investigations — internal theft at large resorts is a known operational risk
• Produce written incident reports and evidence documentation
• Train line staff on theft prevention awareness

Requirements

• STASPE certification
• Experience in security or loss prevention environment
• Investigative judgment — loss prevention requires assessment and discretion, not just physical presence
• CCTV monitoring and security system competence
• Written report documentation ability
• Professional discretion — loss prevention investigations involve confidential personnel matters

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Uniform

Work environment

Resort loss prevention operations across property — combination of CCTV monitoring station and floor-level plain-clothes observation. More investigative and analytical than patrol guard duties.

About the role

The professional who protects the property's assets invisibly. Loss prevention at a Cancún large resort is not confrontation — it is observation, analysis, and quiet intervention. The officer who identifies a pattern of minibar theft across 12 guest rooms over 3 days, who correlates it with specific housekeeping shift coverage, who presents a structured evidence report to management — has done investigative work with real commercial impact. That analytical approach is what separates a professional loss prevention officer from a uniformed guard.