Loss Prevention Supervisor

Responsibilities

• Lead loss prevention department — manage team of loss prevention officers across a large CDMX hotel property
• Direct CCTV surveillance operations — system management, footage analysis, incident identification
• Investigate internal theft, guest theft, and fraud — conduct structured investigations with evidence documentation
• Coordinate with hotel HR and legal on disciplinary and police action arising from investigations
• Manage key control and access card systems — particularly for high-value storage, food and beverage, and guest safe management
• Produce monthly loss prevention reports for hotel GM — quantify recovered losses and identify risk patterns
• Train all departments on theft prevention and incident reporting procedures

Requirements

• STASPE certification with investigative experience
• 3+ years loss prevention or security experience
• Leadership ability and investigative competence
• Professional English — supervisor-level CDMX hotel security involves international brand standards reporting
• Advanced CCTV system knowledge
• Written investigation and evidence documentation skill

Benefits

• IMSS, Aguinaldo, vacation + premium
• Transport subsidy
• Staff meals
• Uniform

Work environment

Loss prevention management in a large CDMX luxury hotel. Supervisory role combining analytical investigation with team leadership and senior management reporting.

About the role

The investigator who protects the hotel's commercial integrity. A large CDMX luxury hotel processes millions of pesos in food and beverage, minibar, spa, and retail inventory daily. The loss prevention supervisor who identifies and closes a systematic pilferage operation — who presents a documented case to HR, who closes a theft channel that was costing MXN 80,000 per month — has delivered a commercial outcome with a measurable number attached to it. That is the difference between security as a cost center and loss prevention as a revenue protection function.