Spa Coordinator

Responsibilities

• Oversee daily spa operations from the coordination role — scheduling, guest flow, therapist allocation, revenue tracking
• Manage spa reservation system — group bookings, package coordination, VIP guest treatment planning
• Coordinate with hotel concierge and activities desk on spa bookings for hotel guests
• Handle guest escalations and complex requests at coordinator level
• Train new receptionist staff on spa procedures, booking systems, and guest service standards
• Produce daily occupancy and revenue reports for spa management
• Manage retail inventory and product ordering with spa manager

Requirements

• 1–2 years spa reception experience
• Proficient English — coordinator role involves direct management of VIP and international guest accounts
• Organized, detail-oriented, and calm under pressure
• Leadership ability — coordinator role involves guiding junior receptionist staff
• Spa management software proficiency

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Uniform
• Complimentary or discounted treatments

Work environment

Luxury resort spa coordination environment. Coordinator role involves more back-of-office scheduling and reporting alongside front-of-house guest interaction — a step toward spa management.

About the role

The operational intelligence behind the spa experience. Everything the guest experiences as seamless — the therapist ready on time, the treatment room at the right temperature, the package correctly applied to their bill, the post-treatment product waiting at the desk — was coordinated in the background before they arrived. The spa coordinator is the invisible architecture of that seamless experience.