Spa Receptionist

Responsibilities

• Manage spa reception desk — phone, in-person, and online booking management
• Welcome and check in spa guests — treatment briefing, locker and robe assignment, relaxation area orientation
• Process payments and manage daily revenue register
• Coordinate therapist schedules — treatment room allocation, break management, therapist availability
• Handle guest inquiries — treatment descriptions, pricing, package recommendations, upselling
• Maintain spa retail area — product display, inventory tracking, sales recording
• Manage guest flow during peak periods — waitlist management, estimated wait times, smooth transitions

Requirements

• Previous hospitality or front-of-house experience preferred
• Professional English — spa guests are predominantly international North American
• Organized, composed under high-volume pressure — Cancún resort spas operate at significant volume
• Warm, welcoming first impression
• Basic computer skills and booking system familiarity

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Uniform
• Complimentary or discounted spa treatments

Work environment

Resort spa reception desk in Cancún Hotel Zone. Fast-paced, high-volume professional environment — a resort spa with 20+ treatment rooms may process 100+ bookings per day during peak season.

About the role

The calm at the center of the spa. The guest who walks into the spa reception at a Cancún all-inclusive — perhaps nervous about their first massage, perhaps frustrated after waiting at the restaurant — is entirely resettled by the receptionist who smiles genuinely, speaks their language, explains the treatment clearly, and makes the booking feel effortless. That transition from the resort chaos to the spa calm is the receptionist's first gift to the guest.