Hotel Spa Receptionist

Responsibilities

• Manage hotel spa reception — guest arrival, booking management, check-in, locker and robe assignment
• Handle reservations via hotel concierge, phone, and online platforms
• Coordinate therapist schedules and treatment room allocation
• Process payments and maintain revenue records
• Serve business and MICE hotel guests — Guadalajara's hotel spas serve significant corporate and conference clientele alongside leisure guests
• Upsell treatment packages and retail products
• Manage spa operations during MICE group spa days — coordinate group schedules, simultaneous booking management

Requirements

• Previous hospitality or front-of-house experience preferred
• Professional English — business travel guests expect bilingual reception at luxury hotel level
• Organized, composed in high-volume MICE group booking scenarios
• Professional presentation
• Booking system proficiency

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Uniform
• Discounted or complimentary treatments

Work environment

Luxury hotel spa in Guadalajara. Year-round professional environment with a mix of leisure and corporate clientele — professionally varied and stable.

About the role

The calm center of the business spa. The conference attendee who has spent three days in back-to-back sessions at a Guadalajara convention hotel — who books a 60-minute massage on their final afternoon — walks into the spa reception frayed and tense and leaves, an hour later, restored. The receptionist who manages that transition smoothly — who makes the booking, prepares the room, and returns them to their evening in better shape than they arrived — has delivered real value in a high-stress professional context.