Luxury Spa Receptionist

Responsibilities

• Manage ultra-luxury spa reception — guest arrival, check-in, treatment briefing, locker assignment, relaxation area hosting
• Handle spa reservations — phone, email, and resort concierge referrals; coordinate private treatment bookings
• Process payments — spa treatments at this level may run MXN 3,000–8,000+ per service
• Manage therapist schedules and private suite coordination for VIP and repeat guests
• Respond to guest inquiries with treatment expertise — menu knowledge, contraindication awareness, package design
• Maintain spa retail environment to luxury visual merchandising standards
• Handle all guest interactions with the composure and polish ultra-luxury demands

Requirements

• Previous luxury hospitality or spa reception experience strongly preferred
• Professional English — nearly all Los Cabos spa guests are North American
• Polished professional presentation — ultra-luxury standard applies to all front-of-house staff
• Composure with ultra-high-net-worth clientele — privacy, discretion, and professional distance
• Spa management software proficiency

Benefits

• IMSS, Aguinaldo, vacation + premium
• Housing allowance
• Staff meals
• Uniform
• Discounted or complimentary treatments

Work environment

Ultra-luxury spa reception in Los Cabos. The environment itself — ocean views, luxury material finishes, professional calm — is among the most beautiful front-of-house settings in Mexican hospitality.

About the role

The first luxury impression. The Los Cabos spa guest who has paid $400 for a 90-minute treatment walks into the reception and forms their first impression in 10 seconds. If the receptionist greets them by name, offers a warm towel and mineral water without being asked, and guides them through the treatment menu with genuine knowledge — that guest has already felt the investment justified before the treatment has begun. That first impression is entirely in the receptionist's hands.