Spa Coordinator

Responsibilities

• Coordinate all spa operations — daily scheduling, therapist allocation, room assignment, VIP treatment planning
• Manage large group bookings — incentive travel spa days, wedding party packages, corporate wellness events
• Produce spa revenue reports and occupancy analysis for spa director
• Coordinate with resort concierge, butler service, and VIP desk on high-profile guest treatment planning
• Lead training for new reception staff on luxury service standards
• Manage product inventory and retail visual standards
• Handle high-profile guest escalations with professional discretion

Requirements

• 2+ years spa reception experience, ideally in luxury hospitality
• Excellent English
• Leadership confidence and professional composure
• Spa management and reporting software proficiency
• Proven ability to manage complex group bookings and VIP guest coordination

Benefits

• IMSS, Aguinaldo, vacation + premium
• Housing allowance
• Staff meals
• Uniform
• Complimentary treatments

Work environment

Luxury spa coordination office and front-of-house in Los Cabos. A step toward spa management — coordinator role manages operations, reports, and junior staff alongside guest interaction.

About the role

The operational architect of the luxury spa experience. In a Los Cabos resort that may generate MXN 2–5 million per month in spa revenue, the coordinator's scheduling, reporting, and coordination decisions directly affect commercial outcomes. This is a role with real operational responsibility and a clear path to spa director.