Boutique Spa Coordinator

Responsibilities

• Manage all operational coordination for a boutique spa — scheduling, staffing, guest communication, retail, reporting
• Manage client database and booking follow-up — appointment reminders, loyalty program tracking, birthday and return-visit outreach
• Coordinate with hotel or property management on spa programming and revenue
• Lead and train junior reception staff
• Manage retail product inventory and vendor relationships
• Design and promote treatment packages and seasonal promotions
• Handle guest relationship management at coordinator level — VIP clients, group bookings, retreat coordination

Requirements

• 1–2 years spa or wellness reception experience
• English and Spanish fluency; European language a strong advantage
• Marketing or retail awareness — boutique spa coordination involves promotion and package design
• Organized, commercially minded, and guest-relationship-oriented
• Leadership ability for junior staff management

Benefits

• IMSS, Aguinaldo, vacation + premium
• Complimentary treatments
• Product discounts

Work environment

Boutique wellness spa in Playa del Carmen. Coordinator role in a boutique context involves more commercial responsibility and creative input than a large resort spa — greater ownership of outcomes.

About the role

The commercial intelligence of the boutique spa. The Playa boutique spa that grows its repeat client base by 30% in a year, that launches a couples weekend package that sells out every Saturday for three months, that ranks first on TripAdvisor for Playa day spas — did that because the coordinator had commercial instincts alongside operational ones. This is a role where individual contribution is directly visible in outcomes.