Spa Receptionist

Responsibilities

• Manage spa reception — welcome guests, booking management, check-in, treatment briefing, locker assignment
• Handle bookings via phone, in-person, and resort booking platform
• Coordinate therapist schedules and treatment room allocation
• Process payments and maintain daily revenue records
• Upsell treatment packages and retail products with genuine knowledge
• Communicate effectively with Playa's multilingual guest base — English primary, Spanish essential, European language an advantage
• Manage guest flow during peak vacation periods

Requirements

• Previous hospitality or front-of-house experience preferred
• Strong English; Spanish fluency; French, Italian, or Portuguese useful
• Warm, welcoming professional approach
• Organized under pressure — Riviera Maya resort spas run at high volume in peak season
• Basic computer and booking system skills

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Uniform
• Discounted or complimentary treatments

Work environment

Resort spa or boutique day spa in Playa del Carmen. The multilingual, socially diverse environment of Playa's spa market is more varied and stimulating than a standard resort corridor.

About the role

The multilingual welcome. The Italian couple who books their first massage in Playa — slightly uncertain about the spa, not sure what to expect — and is greeted by a receptionist who says "Benvenuti, ho già visto la vostra prenotazione" feels immediately at home. That moment of linguistic recognition, in a foreign country, is a small but real gift. The Playa spa receptionist who can provide that for guests from three countries in the same morning is providing something genuinely distinctive.