Eco-Spa Receptionist

Responsibilities

• Welcome and check in spa guests at eco-property standard — calm, unhurried, genuine warmth; no scripted corporate cheerfulness
• Manage booking system for boutique spa — small team, intimate format, personalized scheduling
• Advise guests on treatment selection with genuine wellness knowledge — explain treatment philosophy, ingredients, energetic intentions
• Communicate property's eco-protocols — no synthetic products, reef-safe policy, organic cotton linens, plant-based product line
• Coordinate with yoga, meditation, and wellness programming team on retreat and integrated booking schedules
• Manage retail area — organic beauty and wellness products; guests frequently purchase and require genuine ingredient guidance

Requirements

• Previous spa, wellness, or hospitality experience preferred
• Genuine wellness orientation — Tulum's guests immediately identify performed wellness knowledge
• Strong English — Tulum's spa guests are predominantly international
• Calm, mindful professional presence that matches the property's conscious ethos
• Organic product knowledge — able to discuss ingredients, sourcing, and treatment philosophy authentically

Benefits

• IMSS, Aguinaldo, vacation + premium
• Organic staff meals
• Accommodation possible at many Tulum eco-properties
• Discounted or complimentary treatments
• Access to property wellness programming — yoga, meditation, sound healing

Work environment

Eco-spa reception in a Tulum boutique property. The environment itself — often open-air, surrounded by jungle, candlelit in the evening — is unlike any standard hotel spa reception in Mexico.

About the role

The wellness guide, not the booking clerk. The Tulum spa guest who asks the receptionist "which treatment would you recommend for stress and nervous system support?" wants an answer that comes from genuine knowledge, not a menu read-back. The receptionist who says "the Mayan herb poultice works very well for that — it uses chaka and rue, both traditional calming plants, and the therapist applies them warm so the whole treatment is deeply grounding" — has made a recommendation that came from real understanding of both the tradition and the guest's need.