Spa Manager

Responsibilities

• Lead full spa department — team of 15–30 therapists, receptionists, and attendants
• Develop and manage spa budget — revenue targets, labor cost control, product inventory management
• Design treatment menu and seasonal programming — new signature treatments, package offerings, promotional events
• Build relationships with branded product line representatives — negotiate product pricing and training support
• Produce monthly revenue, occupancy, and performance reporting for resort GM or F&B Director
• Recruit, hire, and develop spa team — conduct performance reviews, identify promotion candidates
• Coordinate with resort marketing on spa-inclusive packages and social media content
• Ensure compliance with all health, hygiene, and sanitation regulations

Requirements

• 3–5 years spa professional experience with 2+ years in leadership role
• Business management competence — budgeting, cost control, revenue management
• Professional English — spa manager liaises with international resort leadership and product brand representatives
• Proven team leadership capability
• Commercial creativity — spa menu design, package development, promotional thinking

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Complimentary treatments
• Performance bonus
• Professional development with international product brands

Work environment

Spa management office and operations floor in a large Cancún resort. The spa manager role is a senior department head position — part of the hotel's leadership team with GM-level visibility.

About the role

The CEO of the resort's wellness department. The Cancún spa manager who grows spa revenue by 25% in two years — who introduces two new signature treatments that become the top-booked services in the property's portfolio, who reduces therapist turnover from 40% to 15% — has demonstrated leadership impact that is visible on the hotel's P&L. That kind of measurable contribution to a resort's commercial performance is the foundation of a senior hospitality career.