Spa Supervisor

Responsibilities

• Supervise daily hotel spa operations — therapist team, reception, guest experience, operational quality
• Manage MICE group spa programming — large conference groups booking spa days require specific group logistics management
• Maintain service quality across all treatments — coaching, spot-checks, protocol audits
• Handle guest escalations — business travel and MICE guests require professional, efficient resolution
• Manage therapist scheduling for year-round consistent demand without sharp seasonal swings
• Train new team members on spa protocols, product knowledge, and professional service standards
• Report to spa manager on daily operational performance

Requirements

• 2–3 years spa experience with leadership exposure
• Professional English — business travel and MICE guests require bilingual professional supervision
• Corporate hospitality composure — Guadalajara's business travel spa clientele is more formal than resort leisure
• Group operations management experience or aptitude

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Complimentary treatments

Work environment

Luxury hotel spa in Guadalajara. Year-round professional environment with a mix of leisure, business, and MICE group clientele — operationally varied and professionally stable.

About the role

The supervisor for Mexico's corporate wellness market. The MICE group of 200 pharma executives who arrive in Guadalajara for a 3-day conference and have a spa afternoon programmed into the schedule — where 40 of them are booked across 4 hours in parallel treatments — is a logistical challenge that the supervisor who manages it smoothly has turned into a commercial triumph. That kind of operational excellence in the corporate hospitality context is a professional distinction with real market value.