Spa Director / Manager

Responsibilities

• Direct the full spa and wellness department — team of 20–40+ professionals across therapy, reception, hydrotherapy, fitness
• Manage spa P&L — revenue targets, treatment pricing strategy, labor budgets, product cost management
• Lead treatment menu development — signature treatment concept and product line partnerships with international brands
• Build VIP guest relationship programs — coordinate with resort butler and concierge on repeat UHNW guest spa preferences
• Recruit, develop, and retain spa talent — in a market where competition for experienced therapists is significant
• Represent spa department in resort leadership team — GM meetings, F&B and revenue strategy coordination
• Develop wholesale and destination spa packages for resort marketing use
• Maintain all certifications, health code compliance, and international luxury brand partnership standards

Requirements

• 5+ years spa professional experience with 3+ years in spa management
• International luxury hospitality background preferred — Forbes Five-Star, Leading Hotels of the World, or equivalent brand context
• Advanced commercial management — P&L ownership, pricing strategy, labor cost management
• Excellent English — spa director operates at C-suite adjacent resort level
• Leadership depth — managing a 30-person team in a high-stakes luxury environment requires mature, experienced leadership

Benefits

• IMSS, Aguinaldo, vacation + premium
• Housing allowance
• Executive staff meals and amenities
• Complimentary treatments
• Performance bonus
• International brand training and development

Work environment

Ultra-luxury spa management in Los Cabos. Spa director is a senior executive role at a Los Cabos property — peer to F&B Director, Rooms Division Manager, and other department heads reporting to the General Manager.

About the role

The executive who turns wellness into revenue. The Los Cabos spa director who transforms a spa from a cost center into a destination-defining revenue engine — who introduces a treatment menu that becomes the most-reviewed and highest-rated spa program on the entire Pacific Coast of Mexico — has created commercial value that is visible, measurable, and portfolio-defining. That is the scale of leadership opportunity this role represents.