Spa Manager / Wellness Director

Responsibilities

• Lead spa and wellness department — manage team of 15–35 professionals in a luxury or large urban wellness context
• Own full spa P&L — revenue management, cost control, product strategy, membership program development
• Design and evolve treatment menu — CDMX's sophisticated market requires regular innovation
• Build and manage local membership program — CDMX luxury spas generate significant recurring revenue from local high-net-worth members
• Develop corporate wellness programming — CDMX's large corporate market is a high-value wellness revenue segment
• Recruit, develop, and retain senior spa talent in a competitive CDMX market
• Represent spa at hotel leadership level — GM, F&B, and revenue strategy meetings
• Manage relationships with luxury product brand partners — training, promotional events, exclusive launch collaborations

Requirements

• 5+ years spa management experience, ideally in five-star or luxury urban context
• Advanced commercial management — P&L, membership economics, corporate program development
• Excellent English — director-level CDMX role includes international brand partner management
• Leadership depth and strategic thinking
• CDMX market knowledge — understanding the city's luxury consumer landscape is essential for menu and programming decisions

Benefits

• IMSS, Aguinaldo, vacation + premium
• Transport subsidy
• Executive hotel amenity access
• Complimentary treatments
• Performance bonus
• International brand development opportunities

Work environment

Spa and wellness management at a CDMX five-star property or major wellness center. The most commercially complex and professionally sophisticated spa management role in Mexico.

About the role

The spa leader who drives a luxury brand's wellness strategy. The CDMX spa director who builds a MXN 30-million-per-year spa operation — who launches a membership program with 300 local high-net-worth clients, who develops a corporate wellness contract with five Polanco office towers, who is profiled in Condé Nast Traveler's Mexico edition — has created a spa that is commercially and reputationally significant at the level of the hotel's entire brand identity. That is the scale of contribution this role makes possible.