Spa Supervisor

Responsibilities

• Supervise daily spa operations — therapist team, reception, temazcal scheduling, guest experience
• Maintain Oaxacan cultural integrity in all treatments — ensure therapists deliver cultural knowledge accurately, not performatively
• Coordinate temazcal ceremony scheduling and indigenous facilitator coordination
• Handle guest questions about Oaxacan healing traditions — supervisor-level cultural knowledge is required
• Manage team scheduling around Oaxacan cultural festival calendar — Day of the Dead, Guelaguetza, and other events affect both tourism volume and staff availability
• Train new team members on Zapotec healing traditions, local ingredient knowledge, and cultural sensitivity protocols when working with indigenous collaborators

Requirements

• 2+ years spa or wellness experience
• Genuine knowledge of Oaxacan healing traditions — temazcal, Zapotec medicinal plants, mezcal and agave wellness tradition
• Professional English — Oaxacan boutique spa guests are predominantly international cultural tourists
• Cultural sensitivity and indigenous community respect — temazcal ceremonies involve collaboration with traditional knowledge holders who command professional deference
• Warm, culturally engaged leadership presence

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Complimentary treatments including temazcal access
• Cultural programming access

Work environment

Boutique hotel spa in Oaxaca City. Supervising in a context where temazcal ceremonies, Zapotec plant medicine, and artisan product sourcing are all operationally real — not decorative branding — is professionally distinctive.

About the role

The bridge between indigenous practice and contemporary hospitality. The Oaxacan spa supervisor who mediates between the requirements of a boutique hotel spa operation and the protocols of an indigenous temazcal facilitator — who ensures that the ceremony is never rushed for checkout time, that the post-ceremony treatment never begins until the facilitator has closed the ceremony correctly — is doing cultural respect as professional practice. That requires genuine understanding, not policy compliance.