Spa Supervisor

Responsibilities

• Supervise daily spa operations — therapist team, reception, guest experience management
• Maintain service quality standards — check treatment rooms, coach therapists, monitor guest arrival and departure sequences
• Manage therapist scheduling across PV's seasonal demand variation — high season (November–April) and shoulder season
• Handle guest escalations with professional resolution
• Train new team members on spa protocols and service standards
• Support repeat-visitor relationship management — PV's loyal return guests often have established spa preferences that the team needs to maintain across seasons
• Produce daily operational reports for spa manager

Requirements

• 2–3 years spa experience with leadership exposure
• Professional English — PV spa guests are predominantly North American
• Warm leadership approach — PV's spa culture is less formal than Los Cabos luxury; genuine warmth is the primary service differentiator here
• Seasonal operations management ability
• Guest relationship continuity — track returning guest preferences across seasons

Benefits

• IMSS, Aguinaldo, vacation + premium
• Staff meals
• Complimentary treatments

Work environment

Resort spa supervisor environment in Puerto Vallarta. The PV spa supervisor benefits from the city's unusually loyal repeat-visitor base — building operational continuity with guests who return year after year.

About the role

The keeper of guest continuity. The PV spa supervisor who maintains a database of returning guest preferences — who briefs every new seasonal hire on the Canadian couple who comes every January, who likes deep tissue and no music, who always books the couples suite for their anniversary — is providing a continuity of care that is genuinely irreplaceable and that is the primary reason those guests rebook the same property year after year.