Spa Supervisor

Responsibilities

• Supervise daily spa operations — therapist team, reception, eco-protocol compliance, guest experience management
• Maintain eco-property spa standards — no synthetic products, organic cotton linens, reef-safe protocols, zero single-use plastic in spa operations
• Ensure authentic wellness service delivery — coach therapists on genuine cultural knowledge versus performed wellness; Tulum's guests detect inauthenticity immediately
• Manage retreat-format programming coordination — supervise spa treatments within multi-day retreat schedules
• Handle guest escalations with the calm, mindful presence the property's ethos demands
• Train new team members on property's wellness philosophy, eco-protocols, and Mayan healing tradition knowledge
• Report to spa manager or property director on operational metrics

Requirements

• 2–3 years spa or wellness experience with leadership exposure
• Genuine wellness orientation — temazcal, cacao ceremony, Mayan healing traditions familiarity
• Eco-product knowledge — organic beauty ingredient literacy is required for team training and guest questions
• Professional English
• Calm, mindful leadership presence consistent with eco-luxury context

Benefits

• IMSS, Aguinaldo, vacation + premium
• Organic staff meals
• Accommodation possible
• Complimentary treatments and programming access

Work environment

Eco-boutique spa supervisor environment in Tulum. Managing a wellness team in a jungle setting — where operations are candle-lit at night and the treatment rooms open to the natural environment — is professionally distinctive.

About the role

The guardian of authentic wellness. In a destination where "wellness" is commercially exploited everywhere, the Tulum spa supervisor who maintains genuine standards — who stops a treatment room setup because the product contains synthetic fragrance, who corrects a therapist who is reciting a Mayan treatment description without understanding it — is doing cultural and professional quality assurance that protects the property's identity and the guest's trust.