Spa & Wellness Director

Responsibilities

• Direct the full wellness and spa operation — spa, yoga, meditation, temazcal, sound healing, cacao ceremony, nutrition
• Own wellness P&L — revenue targets across all wellness services, treatment and retreat pricing strategy, cost management
• Design seasonal wellness programming — multi-day retreat formats, day wellness packages, special ceremony experiences
• Build and maintain relationships with international retreat leaders who bring groups to the property — a critical revenue pipeline for Tulum wellness venues
• Recruit and retain authentic wellness professionals — in a market where qualified practitioners with genuine credentials are in high demand
• Represent the property's wellness identity externally — press interviews, social media authority, international wellness community networking
• Ensure eco-protocol compliance across all wellness operations — the property's market position depends on genuine environmental integrity

Requirements

• 5+ years wellness professional experience with 2–3 years in management
• Genuine wellness credentials — yoga, meditation, somatic healing, traditional healing background is standard at director level in Tulum
• Deep Mayan and indigenous healing knowledge — the wellness director is the cultural authority for the property's healing program
• Excellent English — retreat programming is marketed internationally; director-level communication is with international media, retreat leaders, and luxury booking platforms
• Commercial management competence — P&L ownership, pricing strategy, retreat revenue development

Benefits

• IMSS, Aguinaldo, vacation + premium
• Accommodation at property
• Organic meals
• Full programming access
• Performance incentive
• International retreat community networking

Work environment

Wellness director in Tulum. This is the most conceptually complex spa leadership role in Mexico — managing an operation where the product is transformation rather than treatment, and where the market judges authenticity as harshly as it judges commercial results.

About the role

The director who defines what wellness means at this property. The Tulum wellness director who has built a programming identity so distinctive and authentic — who has developed relationships with the world's most sought-after retreat leaders, who has trained a team of therapists whose cultural knowledge is genuinely deep, who has maintained eco-integrity without compromise — has created a destination product that is genuinely irreplaceable. That is the scale of creative and commercial leadership this role demands.