Stewarding Supervisor — Large All-Inclusive Resort

Responsibilities

• Supervise a stewarding team of 8–20 members: schedule shifts across 24-hour resort F&B operation, coordinate coverage for sick leave and peak occupancy periods, conduct daily team briefings
• Manage Distintivo H compliance for all dishwashing and kitchen hygiene operations: oversee daily temperature logs, chemical concentration testing, and monthly documentation submission to hotel food safety coordinator
• Control chemical program: select and manage approved detergent, rinse-aid, sanitizer, and degreaser products; maintain supplier relationships and supply chain continuity; oversee correct dosing and safe chemical handling by the team
• Coordinate with executive chef and kitchen brigade on any plateware, cookware, or cleanliness issues — serve as the primary operational liaison between kitchen production and stewarding support
• Manage equipment maintenance schedule: dishwasher descaling, rack replacement, spray arm maintenance, and coordination with engineering for major equipment repairs
• Train and develop team members: new steward onboarding, safety training, machine operation certification, and career progression coaching

Requirements

• 4+ years hotel stewarding with department supervisory experience
• Distintivo H compliance management — documentation, audit preparation, corrective action
• Chemical program management for a large stewarding department
• Team scheduling and shift management for 24-hour F&B operation
• Communication skills for daily liaison with executive chef and F&B management

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Grocery vouchers MXN 900/month
• Three meals per shift in resort staff dining room
• Quarterly performance bonus
• Career development plan within F&B department
• Uniform (management level)

Work environment

Stewarding department supervisor in a large Cancún all-inclusive resort. Department management role with 24-hour operational responsibility, compliance ownership, and direct kitchen management interface.

About the role

Running a large stewarding department in a Cancún all-inclusive is shift management, compliance management, and people management simultaneously. The supervisor who shows up to a 6am shift, checks the machine temperature logs from the overnight team, briefs the morning crew on the day's banquet requirements, and still finds time to respond to the chef's complaint about a rack of cloudy glasses — that person is managing a genuinely complex operation with composure. Cancún's Hotel Zone rewards that consistency.