Stewarding Supervisor — Colonial & Hacienda Hotel Properties

Responsibilities

• Supervise stewarding team across colonial hotel and hacienda properties: coordinate 2–5 stewards; manage inter-property scheduling where the operation covers both an urban hotel and a hacienda outside the city
• Develop and manage hard-water dishwashing program: establish bi-weekly minimum descaling schedule; calibrate rinse-aid concentration for spot-free glass in Mérida's high-mineral-content water; conduct weekly glassware spot-check inspections
• Lead Yucatecan artisanal service item care training: train team on traditional pottery handling, clay vessel washing technique, correct storage to prevent chip damage, and the cultural significance of the items — stewards who understand why the piece matters tend to handle it more carefully
• Manage extreme heat kitchen operations (March–May peak): intensify surface sanitization frequency at high ambient temperatures; ensure team hydration and rest break schedules during heat peak; monitor bacterial growth risk on food-contact surfaces more carefully in extreme temperature conditions
• Lead Distintivo H compliance documentation for both properties: maintain separate logs per property, coordinate with hotel food safety coordinator, prepare for inspections
• Manage chemical and supply procurement: Mérida's geographic remoteness from major distribution centers requires planning ahead to avoid stock gaps in specialized hard-water treatment products

Requirements

• 3+ years hotel or restaurant stewarding with supervisory experience
• Hard-water dishwashing management — descaling schedules, rinse-aid calibration, glassware quality program
• Yucatecan artisanal service item handling and team training ability
• Extreme heat kitchen operations management
• Inter-property coordination including transport logistics

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport support MXN 500/month
• Grocery vouchers MXN 750/month
• Meals at both properties during shift
• Quarterly performance bonus
• Career development within F&B department

Work environment

Colonial hotel and hacienda stewarding department supervision in Mérida. Hard-water chemistry management, artisanal service item care, and extreme heat kitchen operations combined in Mexico's most culinarily distinctive regional city.

About the role

Mérida's hard water is not an inconvenience that the stewarding supervisor learns to tolerate — it's a technical challenge that requires a systematic response. The supervisor who has the descaling schedule on the wall, the rinse-aid concentration dialed in, and the weekly glass spot-check built into the Monday routine is not doing extra work — they're doing the minimum necessary to maintain glassware quality in the Yucatán's geological reality. That systematic approach is what makes a Mérida stewarding supervisor genuinely useful.