Stewarding Supervisor — Large Hotel, Multi-Outlet F&B & Banquets

Responsibilities

• Supervise stewarding team of 8–20 members across 24-hour hotel F&B operation: restaurant service, in-room dining, banquet operations, and kitchen cleaning — schedule and coordinate continuous coverage without service gaps
• Manage altitude-adjusted Distintivo H compliance: calibrate dishwashers for 2,240m operation; verify final rinse temperature reaches minimum 82°C for adequate pathogen kill at altitude; maintain documentation demonstrating altitude-adjusted compliance
• Develop and maintain post-seismic kitchen inspection protocol: after significant tremors, lead team in rapid inspection of dishwash racks, glass storage, walk-in shelving, and any overhead equipment that may have shifted — coordinate with engineering on structural concerns before resuming kitchen operations
• Oversee 24-hour stewarding coverage: in-room dining runs continuously; ensure overnight team is scheduled, briefed, and held to the same cleanliness standard as the day team
• Lead large-scale banquet stewarding operations: develop pre-event setup plans, manage during-event production, coordinate the post-event surge dish return with team
• Report monthly to F&B director: stewarding KPIs, compliance status, staffing costs, and equipment condition summary

Requirements

• 4+ years large hotel stewarding with department supervisory experience
• Altitude-adjusted Distintivo H compliance management for CDMX operation
• Post-seismic inspection protocol development and team briefing
• 24-hour shift scheduling for continuous F&B coverage
• Convention banquet stewarding operations management

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Transport subsidy MXN 700/month
• Grocery vouchers MXN 950/month
• Three meals per shift in hotel staff dining room
• Semi-annual performance bonus
• F&B career development program

Work environment

Large hotel stewarding department supervision in CDMX. The most operationally complex stewarding management role in Mexico, with altitude compliance, seismic protocol, 24-hour coverage, and convention banquet management requirements combined.

About the role

The CDMX stewarding supervisor's job is defined by the edge cases that other cities don't have. The earthquake at 2pm during the lunch service rush. The overnight in-room dining surge when a convention group arrives late. The dishwasher temperature reading that looks fine but is actually 3°C short of the altitude-adjusted sanitization standard. The supervisor who has already built responses to these scenarios — who has them as trained team protocols rather than improvised reactions — is managing the department rather than being managed by it.