Airport Transfer Driver

Responsibilities

• Execute airport arrival pickups — meet guests at arrivals hall with name sign, assist with luggage, escort to vehicle
• Transport hotel guests safely and punctually between Cancún airport and resort destinations across the Hotel Zone, Playa del Carmen, and Riviera Maya
• Provide professional, friendly in-vehicle welcome — first Mexican hospitality interaction for many arriving tourists
• Maintain vehicle in clean, air-conditioned, professional condition at all times
• Navigate Cancún and Riviera Maya routes with full knowledge — avoid construction, manage traffic, use correct resort access roads
• Coordinate with hotel concierge and transfers desk on pickup schedule and flight monitoring
• Handle luggage professionally — load/unload efficiently without damage

Requirements

• Valid Mexican driver's license — Class C or higher for passenger transport van
• Clean driving record
• Basic English communication — arriving tourists require welcoming, clear first interaction in English
• Knowledge of Cancún airport procedures and Riviera Maya resort geography
• Professional, well-groomed presentation — first impression of the property
• Physical ability to handle luggage

Benefits

• IMSS, Aguinaldo, vacation + premium
• Vehicle fuel and maintenance covered
• Uniform
• Tips — Cancún airport transfer gratuities from North American arrivals are consistent

Work environment

Airport arrival areas and resort transfer routes across the Riviera Maya. Shift structure typically involves airport-based standby and scheduled pickup blocks — early morning through late night arrivals depending on flight schedule.

About the role

The first Mexican welcome. For a majority of North American tourists arriving in Cancún, the airport transfer driver is the very first Mexican person they interact with in a meaningful way. The driver who greets them with a genuine smile, helps their children into the vehicle, and says "welcome to Cancún — the water really is that color" as the Caribbean comes into view on the Hotel Zone approach has started their vacation with a moment of genuine warmth. That first 45 minutes in the transfer van sets the emotional tone for the entire trip.