AquaSports Senior Guide & Team Lead

Responsibilities

• Lead a water sports beach team of 4–8 guides: schedule daily activities, assign guide roles across parasailing, jet ski, banana boat, and paddleboard operations, and manage team performance and safety standards
• Manage the beach concession's daily operations: guest arrival flow, equipment readiness, activity booking management, and end-of-day revenue reporting to the concession manager
• Conduct monthly safety briefings with the team: update emergency procedures, review any incidents from the previous month, and practice rescue scenarios
• Handle guest escalations: when a guest has a complaint or a safety concern, the Senior Guide is the first management response — resolve issues calmly and professionally within the guide team's authority
• Oversee equipment maintenance schedule: coordinate daily pre-operation equipment checks and weekly maintenance routines for all beach equipment
• Train new team members: 2–3 day onboarding for new guides covering equipment operation, safety protocol, SEMAR regulation compliance, and guest communication standards

Requirements

• 2+ years Cancún water sports guide experience with strong safety record
• SEMAR recreational boat operator certification
• Team leadership and scheduling competency
• Guest complaint resolution and de-escalation ability
• Bilingual English/Spanish

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Senior base + team tip share allocation
• Career track to Concession Manager or Water Sports Director
• Equipment maintenance and management training
• Monthly safety management performance recognition

Work environment

Senior water sports guide and team lead at a high-volume Hotel Zone beach concession. Team management and operational oversight in Cancún's largest commercial water recreation environment.

About the role

The Senior Guide who starts the morning briefing by reviewing yesterday's incident report — there was one: a guest panicked on the jet ski — who walks through exactly what happened and what the guide did right and what they'd do differently, who ends the briefing with "safety is not negotiable on this beach" — is doing the management work that makes a high-volume beach operation consistently incident-free. The beach that hasn't had a serious incident in 3 years didn't get there by accident.