Banquet Operations Manager — Resort Events

Responsibilities

• Lead the banquet operations team: supervise 8–25 banquet servers, setup crew, and bartenders across all event functions; hire, train, schedule, and performance-manage the team
• Execute BEOs flawlessly: translate the event coordinator's banquet event order into precise operational instructions for the team — setup diagrams, service timing, menu delivery sequence, bar activation, and breakdown schedule must all be communicated, confirmed, and executed
• Manage concurrent event operations: Cancún resort properties often run 2–4 events simultaneously across multiple function spaces — the Banquet Operations Manager coordinates which team is in which space, monitors progress across all rooms, and makes real-time interventions when any event encounters a timing issue
• Coordinate live event kitchen synchronization: banquet service timing requires that the kitchen and service team are synchronized to the minute for plated meal service courses — the manager maintains direct communication with the Executive Chef or banquet chef throughout the event
• Manage décor and setup team integration: floral installation, table setting, linen placement, AV confirmation, and room reset between ceremony and reception require a coordinated setup team working to precise timelines — the manager oversees this coordination
• Handle live event deviations calmly: late arrivals, weather changes requiring venue-to-indoor transition, catering count adjustments, and AV failures all require immediate resolution — the manager is the authority on event-day decisions that affect operations

Requirements

• 3+ years banquet operations experience with team leadership responsibility
• Deep F&B service knowledge: plated and buffet service formats, bar operations, wine service, and the service choreography of formal event dining
• BEO literacy and operational translation to team briefing
• Multi-event concurrent management capability
• English and Spanish bilingual for communication with international wedding clients who attend their own events

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Fixed monthly salary
• Staff dining during shift
• Career track to F&B Manager or Director of Events Operations

Work environment

Banquet operations leadership in Cancún's high-volume resort events environment. Multi-room concurrent event management with a team of 8–25 staff across weddings, corporate events, and social celebrations.

About the role

The Banquet Operations Manager who is managing a beach wedding on the north terrace, a corporate dinner in the main ballroom, and a quinceañera in the garden salon simultaneously — coordinating three different teams, three different kitchen service sequences, and three different AV setups — is doing one of the most logistically complex jobs in the Mexican hospitality industry. That complexity is exactly what builds the operational management capability that the most senior hotel food and beverage roles require.