Banquet Operations Manager — Ultra-Luxury Resort

Responsibilities

• Lead the banquet and event service team at an ultra-luxury Los Cabos resort: manage and develop a team of 12–30 banquet service professionals across wedding, corporate, and incentive event functions
• Execute BEOs at ultra-luxury standard: every detail of the banquet event order must be interpreted at the highest possible quality — table setting to silver placement angle, wine service protocol, inter-course timing, and service choreography for key event moments (first dance service pause, cake cutting, toast sequence) must all be flawlessly managed
• Develop and maintain a formal banquet service training program: at ultra-luxury level, informal team briefing is insufficient — the manager develops written service standards, runs formal pre-service briefings, and conducts post-event debriefs with specific technique feedback
• Manage Los Cabos wind and heat service adaptations: strong Baja northerlies require weighted décor, covered flame management, and service choreography that protects food temperature during outdoor service; desert heat during afternoon outdoor events requires adapted timeline management and guest comfort provisions
• Coordinate with the Executive Chef on kitchen-to-service-team synchronization for multi-course dinners: at luxury level, plate timing, garnish application, and service choreography between kitchen and dining room are managed in real time to the second
• Produce weekly operational performance reports and event quality metrics for the Director of F&B

Requirements

• 4+ years banquet management with luxury resort or five-star hotel experience
• Formal service training program design and delivery capability
• Los Cabos environmental management — wind, heat, and desert conditions specific operational protocols
• Team development and performance management at luxury service level
• English fluency for direct communication with ultra-luxury international event clients

Benefits

• IMSS, aguinaldo, paid vacation + premium
• Housing allowance MXN 2,500/month
• Fixed monthly + performance bonus
• Ultra-luxury resort dining and facilities access
• Career track to Director of F&B or VP of Events Operations

Work environment

Ultra-luxury banquet operations leadership at a Los Cabos premier resort. The highest-standard individual banquet service role in the Mexican hospitality industry.

About the role

The ultra-luxury Los Cabos banquet manager who receives a specific request from a wedding couple that their 80 guests be served the first course simultaneously — plated and at the table within 90 seconds — coordinates the kitchen and service team to a precision that resembles synchronized choreography. Every server carries a plate, every server moves at the same moment, every plate is placed from the same side at the same second. The couple notices. Their guests notice. The property's reputation is built one sequence like this at a time.